TERMS & CONDITIONS

PAYMENTS

We accept Visa, MasterCard, American Express and regular debit cards. All transactions will be in Swiss francs (CHF), all inclusive Swiss taxes.

SHIPPING

We aim to dispatch the stocked items as quick as possible after the confirmation of your purchase.

Important information for customers from outside Switzerland and EU countries : If your order is to be delivered outside Switzerland an the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information. 

If your delivery destination was not listed automatically, please contact us

RETURNS & EXCHANGES

If you are in any way unhappy with your goods you may send them back for an exchange or a full refund, except for goods on sale (SALE tag) that are final. Goods must be returned within 14 days of dispatch. We ask that you return the goods unused. We request that you please enclose the invoice supplied with your delivery. Please contact us before you do. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 30 days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

PRIVACY

We will not divulge your email, postal address or telephone number. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not pass on your e-mail address to any other company.

PRODUCT DESCRIPTION

We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in color and texture may occur. The price of items sold may be changed at any time at our discretion.

INTELLECTUAL PROPERTY

All worldwide intellectual property including any copyright, registered or unregistered design rights in and relating to the goods including any blueprints, designs, drawings, illustrations, specifications and instructions prepared by us in connection with the order shall vest in us unless set out by express agreement in writing.

APPLICABLE LAW

These terms of sale and the supply of the goods will be subject to Swiss law, and the Swiss courts will have jurisdiction in respect of any dispute arising from the contract.

WHOLESALE INQUIRY

Please contact us

PRESS INQUIRY

Please contact us

For further information and special inquiries, please contact us